Do you have questions?
Read our Frequently Asked Questions below to see if we have the answers you're looking for!
Can't find the information that you need? Give us a call instead at (480) 690-1880.
Why choose a medical aesthetics provider?
Medical aesthetics go far beyond therapeutic massages and fruit peels. They offer medical-grade cosmetic solutions for much more dramatic, long-lasting results. Medical aesthetics encompasses a wide range of non-surgical cosmetic procedures provided by qualified physicians, nurse practitioners, nurses, certified aestheticians, and laser technologists. All cosmetic and wellness treatments are carried out under the supervision of licensed physicians.
GENERAL INFORMATION
Do I need an appointment?
Yes. We are by appointment only. However, we will try our best to fit you in if our schedule permits.
How do I schedule an appointment?
You’re welcome to call our office at 480-609-1880 to schedule your appointment or request one online, and we’ll contact you to confirm your selection.
When should I arrive for my appointment?
Please arrive 15 minutes prior to your scheduled appointment to allow for prep time. Because we offer medical aesthetic procedures, each new patient will need to fill out a brief medical history and a consent form.
What if I’m late for my appointment?
In fairness to others, we must conclude your treatment on time so the next person can begin on time. If you’re going to be more than five minutes late, please give us a call. We’ll do our best to accommodate you and complete as much of your treatment as possible, or we’ll reschedule your appointment for a time that works better for you.
What is the cancellation policy?
Should you need to cancel or reschedule, please give us at least 48 hours notice prior to your appointment time. All late cancellations and no-shows will incur a $50 cancellation fee.
SERVICES + YOUR VISIT
What happens during a new patient consultation visit?
We’ll review your medical history and evaluate your unique needs. Our highly trained and experienced providers will create a customized treatment plan including one or more transformative cosmetic or wellness solutions to deliver your desired results.
Will I look unnatural after treatment?
At Lumina Skin & Laser we offer a range of cosmetic procedures to enhance your natural beauty. You can trust our experienced providers to deliver subtle, natural results, leaving you looking like you, only better.
How often should I schedule my treatments?
Each person is unique. The frequency of treatments will depend on the type of procedure and your specific goals.
Are children allowed in the med spa?
We request that no guests under age 18 accompany you when you come in for your medical aesthetics treatments.
FINANCIAL
Do you offer gift cards?
We’re happy to offer gift cards for purchase in person or through our secure online portal. Consider giving a friend or loved one the gift of beauty today.
Do you offer packages?
We’re pleased to offer exclusive packages for most of the services we offer. Reach out to one of our team members, who will be happy to provide you with more information.
Do you provide offers or specials?
Yes, we’re happy to provide exclusive offers and discounts on our select services. Please subscribe to text messaging and our email newsletter and follow our Instagram to be the first to hear about our specials.
Is there a membership fee?
We’re happy to offer memberships with no registration or set-up fee to provide our loyal clients/patients with significant savings on their choice of services and additional discounts on add-on services and retail items.
Do you accept Payment Plans?
Yes. We offer flexible payment options to fit any budget through Cherry Payment Plans. Cherry performs a soft credit check, so applying will not harm your credit score. Patient approval process takes seconds, with instant decisions. Low monthly payment options, no upfront costs, no interest for up to 6 months, and no prepayment penalties, you can afford the beauty and wellness services you require!
Do you accept insurance?
Most of the cosmetic and wellness procedures we offer are not considered to be medically necessary and are not covered by insurance plan providers.
What methods of payment do you accept?
For your convenience, we accept cash, Zelle, CashApp, Venmo, debit cards, Visa, Mastercard, American Express, and Cherry Payment Plans. All sales are non-refundable and non-transferable.
Is gratuity included?
Gratuity is at your discretion. You’re welcome to leave your gratuity in a cash envelope, or we can add it to your ticket at checkout.